Shipping policy

SHIPPING POLICY

We want your Littil pieces to reach you safely and smoothly. Here’s how shipping works with us 🤍

 

1. Where We Ship

We currently ship to:

  • Malaysia
  • Singapore

More regions may be added in the future. Should you wish to have it shipped to your country, send us an email and we’ll try our best to help. 

Email us: hi.littilthings@gmail.com

 

 

2. Order Processing Time

We prepare each order with care. Orders are usually processed within 2–4 working days after payment is confirmed.

During busy periods, festive seasons, or launches, processing time may be slightly longer. Thank you for your patience.

 

 

3. Estimated Delivery Time

Delivery time depends on your location and is reliant on our courier's performance.

Approximate delivery windows:

  • Malaysia: 2–5 working days

  • Singapore: 3–7 working days

These are estimates. Actual delivery may vary due to courier schedules, customs processing, festive seasons, or unexpected delays.

 

 

4. Shipping Fees & Free Shipping Thresholds

Shipping fees and free shipping thresholds differ by country and will be shown at checkout.

 

 

🇲🇾 West Malaysia

  • Standard Shipping Fee: RM 7
  • Free Shipping for orders above RM200

 

🇲🇾 East Malaysia

  • Standard Shipping Fee: RM40

  • Free Shipping for orders above RM350

 

🇸🇬 Singapore

  • Standard Shipping Fee: SGD 15

  • Free Shipping for orders above SGD 180

 

🇧🇳 Brunei

  • Shipping Fee: Calculated at checkout based on courier and destination
  • No free shipping currently. We’ll continue improving international shipping options as we grow.

 

 

🇮🇩 Indonesia

  • Shipping Fee: Calculated at checkout based on courier and destination
  • No free shipping currently. We’ll continue improving international shipping options as we grow.

 

 

🇹🇭 Thailand

  • Shipping Fee: Calculated at checkout based on courier and destination

  • No free shipping currently. We’ll continue improving international shipping options as we grow.

 

 

If your order qualifies for free shipping, it will be applied automatically at checkout.

 

 

5. Customs, Duties & Taxes (International Orders)

For countries like Singapore, Indonesia, Thailand, Brunei, and other international destinations:

  • Orders may be subjected to customs duties, taxes, or import fees depending on your country’s regulations.
  • These charges are not included in our product prices or shipping fees.

  • They are the responsibility of the customer.

If a parcel is refused due to customs charges, shipping fees will not be refunded.

 

 

6. Address Accuracy & Failed Deliveries

Please ensure your shipping address and contact details are correct at checkout.

If a parcel is returned due to:

  • incorrect address
  • failed delivery attempts

  • uncollected parcel

➡️ re-delivery costs will be borne by the customer.

 

 

7. Delays, Losses or Damages in Transit

Once your parcel is handed over to the courier, delivery is managed by them. However, we’re always here to support you.

If your order is delayed, lost, or arrives damaged:
📧 Email us at hi.littilthings@gmail.com
Include your order number and any relevant details or photos — we’ll try our best to help. 

 

 

8. Orders with Pre-Order Items

If your order contains both in-stock and pre-order items, shipping will follow our Pre-Order Policy. We may ship orders together or separately, depending on your choice and shipping arrangement.

 

 

9. Need Additional Help or Have More Questions?

If you have any questions about delivery or shipping:
📧 Email: hi.littilthings@gmail.com

We’re happy to help!