We want you to love what you bring home from us. If something isn’t right, we’re here to help 🤍

1. Return & Exchange Window

You may request a return or exchange within 30 days from delivery, provided the item is:

• unused
• unwashed
• in original condition
• returned with original packaging

2. Refund / Exchange Options

You may opt for:

• a refund to the original payment method
• store credit/gift card

• exchange for another item

If the exchanged item value is higher → customer will need to top up the difference.
If the exchanged value is lower → the difference is refunded.

3. Return Shipping Cost

To keep operations sustainable:

• Customer is responsible for return shipping fees unless the item is defective or incorrect.

• Original shipping fees are non-refundable.

4. Free Shipping Orders Clause

If your order is eligible for free shipping, but returning items causes the remaining order value to fall below the free shipping threshold:

➡️ A standard shipping fee will be deducted from your refund.

Example:

• Free shipping threshold = RM300
• You return selected items and the final value kept = RM180

• We deduct the original shipping cost (e.g., RM12–RM20, depending on location)

5. International Orders (Singapore, Indonesia, Thailand & others)

• International shipping fees vary by country
• Customers are responsible for return shipping (unless defective)
• Customs duties are non-refundable
• Refunds are processed in the same currency and payment method used in the original transaction

• Littil is not responsible for any exchange rate differences or bank charges

6. Refund Timeline

Once we receive and inspect your return:

• Processing time: 3–5 working days

• Bank/payment refund posting: 7–14 working days

7. Non-Returnable Items

We cannot accept:

• used or washed items
• items damaged due to improper care

• sale/clearance items (if applicable)

8. Defective / Wrong Item Received

If your item arrives damaged, defective, or incorrect:

• Contact us through email / whatsapp within 48–72 hours.

• Attach photos and videos to showcase the defect clearly. 
  

We will repair, replace, or refund accordingly. 

9. How to Start a Return

Email us: hi.littilthings@gmail.com
Include:

• order number
• issue / reason

• photos (if applicable)