Refund policy

We want you to love what you bring home from us. If something isn’t right, we’re here to help 🤍

1. Return & Exchange Window

You may request a return or exchange within 30 days from delivery, provided the item is:

  • unused

  • unwashed

  • in original condition

  • returned with original packaging

2. Refund / Exchange Options

You may opt for:

  • a refund to the original payment method

  • store credit/gift card

  • exchange for another item

If the exchanged item value is higher → customer will need to top up the difference.

If the exchanged value is lower → the difference is refunded.

3. Return Shipping Cost

To keep operations sustainable:

  • Customer is responsible for return shipping fees unless the item is defective or incorrect upon arrival.

  • Original shipping fees are non-refundable.

4. Free Shipping Orders Clause

If your order is eligible for free shipping, but returning items causes the remaining order value to fall below the free shipping threshold:

➡️ A standard shipping fee will be deducted from your refund.

Example:

  • Free shipping threshold = RM300

  • You return selected items and the final value kept = RM180

  • We deduct the original shipping cost (e.g., RM12–RM20, depending on location)

5. International Orders (Singapore, Indonesia, Thailand & others)

  • International shipping fees vary by country.

  • Customers are responsible for return shipping (unless defective upon arrival).

  • Customs duties are non-refundable.

  • Refunds are processed in the same currency and payment method used in the original transaction.

  • Littil is not responsible for any exchange rate differences or bank charges.

6. Refund Timeline

Once we receive and inspect your return:

  • Processing time: 3–5 working days

  • Bank/payment refund posting: 7–14 working days

7. Non-Returnable Items & Post-Wash Disclaimer

We cannot accept returns, exchanges, or refunds for:

  • used or washed items

  • items damaged due to improper care or improper washing methods

  • sale/clearance items (if applicable)

⚠️ Post-Wash Exclusion: Please inspect your bedding thoroughly upon arrival before washing or using the items. Any stains, discoloration, color bleeding, fabric defects, or damage that occur after or during the washing process are strictly non-bearable by the seller and are not eligible for returns, exchanges, or partial refunds. As washing conditions, water quality, temperature, washing machine mechanics, and detergents vary and are beyond our control, an item is considered accepted in good condition once washed.

8. Defective / Wrong Item Received (Pre-Wash Only)

If your item arrives damaged, defective, or incorrect:

  • Must be reported prior to washing or using the item.

  • Contact us through email / WhatsApp within 48–72 hours of delivery.

  • Attach clear photos and videos of the defect showing the item in its unwashed, original condition alongside its original packaging.

We will repair, replace, or refund accordingly for items confirmed defective prior to use or washing.

9. How to Start a Return

Email us: hi.littilthings@gmail.com

Include:

  • order number

  • issue / reason

  • photos (if applicable)